Blog / News
Privacy AND security
Please read this carefully before web shop online or email order.
Our commitment to you:
We will always be honest and clear about delivery times and costs.
FULL TERMS AND CONDITIONS
These terms and conditions apply to the use of the Pro-Fiber Racing Solution and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order, if you have any questions relating to these terms and conditions please contact us on firstname.lastname@example.org.
INFORMATION WE COLLECT & HOW WE USE IT
PRO-FIBER Racing Solution or our related companies ("we" or "us") may gather the following types of information about users including you ("you"):
When you make a purchase from the PRO-FIBER Racing Solution online store we need to collect personal information such as your name, e-mail address, correspondence address, contact telephone numbers.
We gather this information purely to allow us to process your orders, make any necessary security checks and provide you with the goods requested. We will not under any circumstances pass your information onto any third parties.
We may use the personal information we collect:
for verification of your identity and assisting you in case you forget your password or login details where these are necessary to access any of our products or services;
for authorising and processing credit card transactions which you enter into online;
to assist in providing the products and services requested by you;
Where you have subscribed to our newsletters we may provide information to you about other websites, products and services, which we consider may be of interest to you;
for any other uses that you authorise.
You warrant that: the User Information which you are required to provide when you register as a User is true, accurate, current and complete in all respects; and you agree to notify us immediately of any changes to the User Information by contacting us on email. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
We reserve the right to: Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We may use a cookie file containing information that can identify the computer you are working from. The cookie file is anonymous as it only gives us details of your IP address, PC platform (Windows, NT or Mac), Browser (e.g. Microsoft, Netscape or other, plus the version of Browser) and domain (whether you are accessing the site from NZ or elsewhere). We may use the information generated by "cookies" to:
track traffic patterns to and from our sites such as the pages you visit, the time you spend on each page, the date and time of your visit, and referring pages (pages you came from or go to);
ensure advertising is being shown to the most appropriate person and limit the frequency of display for certain ad formats; and
enable you to use certain services as a member without having to log on each time and to visit member-restricted areas of the site.
PRO-FIBER Racing Solution or our related companies currently contract with online measurement companies to manage and optimise our Internet business and communications. These companies collect non-personally identifiable information about visits to our site to assist us in analysing the site's performance and advertising effectiveness and optimising the site for site end users and marketers.
number of pages viewed;
the number of unique visitors;
how long these visitors spend on the website when they do visit; and
common entry and exit points into and from the website.
opt out and not receive certain services or participate in certain interactive areas; or
opt in, for example agreeing to be contacted by us in relation to certain matters such as notification of new features to this website, beta testing or promotional activities.
Under the Privacy Act you have rights of access to and correction of personal information that we hold. We offer the ability to correct or change the information collected at any time and as often as necessary.
If you have any questions about how our services work or regarding this policy, contact us by email.
REFUSAL of TRANSACTION
We reserve the right to withdraw any Products from the Website at any time and/or remove, screen or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
RETURNS & REPLACEMENTS
If your goods have been damaged in transit, you should retain the packaging and inform us within 48 hours of receipt, giving as much information as possible. All damaged or faulty goods will be replaced with an equivalent product, or a full refund will be given. Replacement part(s) will be send back to you to addressee provided (stored) in our data base.
If the goods were faulty in manufacture or incorrectly supplied we will give a replacement, after receiving parts back to our addressee.
If within 30 days of receiving your parts you decide they are no longer required, email, telephone or to obtain a returns reference and return instructions. Parts must be returned unused, like received condition in their original undamaged packaging for a refund. ALL returned items are subject to a 20% re-stocking fee. No returns can be processed after 30 days of purchase. Returns within 30 days of purchase require a return authorization number. ALL Returns without an RA number will not be accepted.
Pro-Fiber Racing will not offer a refund or accept returns in the following situations:
Items that have been broken due to incorrect fitment.
Installation problems where fairings or part installations are not being carried out by a licensed motorcycle repair service.
NO returns on special order items. What are special order items? Special order items are all items which are not on stock (out of stock) in our web shop and we produce them our your (customer) request. Here is no exceptions.
Damages durring transport
Inspect all parts carefully immediately upon receiving parcel. PRO-FIBER RACING Solution inspects all parts before they leave the warehouse to ensure that only quality parts are sent out. PRO-FIBER RACING Solution is not responsible for damages incurred through shipping. Almost all postal services provide insurance, so please report parts damages immediately to your shipping currier and please contact us by email and we will help you to resolve problem and arrange for parts replacement, if it is possible.
Pro-Fiber Racing stores customer’s names and addresses in our secure database for the purpose of delivery and placement of orders. Your personal data will never be used for any other purpose other than this, without your written consent. We take your privacy very seriously and will never sell or trade your personal information to any third party organizations.
THIS WEBSITE / COPYRIGHT NOTICE
The owner of this website own the copyright, trademarks and all other intellectual property rights of all material and content on this website (such as the images and texts), which you may not download, copy, publish, transmit or otherwise make available by any other means. Our products pictures can be download for your personal use, but it is not allowed to edit them. Pro-Fiber logo must stay on them.